Maintain
Ymax strongly believes in maintaining long-term, mutually-beneficial relationships with its customers.
Our network operation and maintenance staff will be there for you long beyond initial deployment, with such services as:
- On going network monitoring - to ensure that radio frequencies and network resources are utilized to their fullest, and to quickly detect and respond to bottlenecks, growing bandwidth requirements and increases in subscriber volumes
- Network upgrade and optimization consulting - acquisition and installation of additional base stations or repeat radio frequency planning, so as to extend coverage or enhance network functionality as per the dynamic broadband wireless access network user needs
- Proactive system maintenance - with dedicated service managers supervising maintenance, forwarding operational data and coordinating services
- Software upgrades - delivery of new features and capabilities, which effectively increase the access network provider's value proposition
- Service level agreement maintenance and adaptation
- Global customer service and support
- Professional technical support with remote diagnostics capabilities, 24 hours a day, 7 days a week, 365 days a year
- On-site radio and network technology specialist support
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